Spree Privacy Policy — Your Data, Your Rights

Spree's Privacy Policy applies to all users of our platform's services. It takes effect from the moment you register, log in, or use any feature on Spree. Reading this policy will help you understand exactly why we collect data and how doing so benefits you.

Spree believes that personal privacy is a fundamental right. We only collect what we need to serve you well — nothing more. Your data is a responsibility we take seriously, not an opportunity we look to exploit.

This policy may be updated at any time. You will be notified in advance of any changes. The latest version will always be available on this page, with the date of the most recent update shown at the top.

Spree collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Spree uses the data it collects solely for specific purposes, which are clearly outlined below:

• Account Management: For registration verification, login security, password resets, and overall account protection.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Service Improvement: To analyse how you use the platform and improve your overall experience.
• Fraud Prevention: To detect suspicious logins, unusual transactions, or account misuse.
• Contact: To send important updates, security alerts, and information you have requested.
• Legal Obligation: To respond to lawful requests from government or regulatory authorities.

Spree may use your data to inform you about relevant bonuses or offers. However, you can opt out of marketing communications at any time — through your profile settings or by contacting support.

Spree uses cookies and similar technologies across its website and app to help improve your experience.

• Essential Cookies: Used to maintain login sessions, perform security checks, and support core platform functionality. Disabling these cookies may cause the site to not work properly.
• Performance Cookies: To collect data on which pages are used most and where issues occur, so we can make the site faster and smoother.
• Preference cookies: To remember your language, theme, and other preferences so you don't have to set them up every time.

Cookies can be disabled from your browser settings. Keep in mind that disabling essential cookies may cause issues with login or payments. The mobile app uses similar tracking technologies, but only within the scope of the platform's services.

Spree does not sell your personal data to any third party. In certain specific circumstances, limited information may be shared:

• Payment processors: When transacting via bKash, Nagad, or Rocket, the necessary information is shared with the respective payment provider solely to complete the transaction.
• Game providers: Game providers such as Evolution Gaming or Pragmatic Play can only access game-related data — not your personal information.
• Legal basis: Spree may be required to disclose information in compliance with valid legal directives issued by Bangladeshi law or government authorities.
• Security verification: Limited data may be shared with licensed identity verification agencies for anti-fraud or KYC purposes.

All third parties that Spree works with are contractually bound to meet our data protection standards. Any information they receive may only be used for the specific purpose it was shared for — nothing else.

Spree uses multiple layers of security to protect your data — not just on paper, but actively in place every day:

• 256-Bit SSL/TLS Encryption: All communication between your browser and spree's servers is encrypted.
• Two-Factor Authentication (2FA): An OTP at login provides an additional layer of security for your account.
• Encrypted database: Stored data is kept in encrypted form and cannot be read directly.
• Regular Security Audits: Regular system audits are conducted by third-party security firms.
• Limited Access Policy: Spree employees can only access data that is directly relevant to their role.
• Suspicious Activity Detection: Our automated system detects unusual login activity or transactions and triggers an immediate alert.

One thing worth being transparent about — no one can guarantee 100% security on the internet. spree takes every precaution available, but you also need to keep your login credentials safe.

KYC (Know Your Customer) is an internationally recognized identity verification process designed to prevent money laundering and fraud. On Spree, KYC verification may be required to process withdrawals or to carry out transactions above a certain limit.

What is typically required for KYC verification:

• National ID (NID) or passport photo
• A selfie photo (in some cases, holding your NID)
• Proof of current address (if required)

Information and documents submitted for KYC are used solely for identity verification purposes. They are stored on encrypted servers and are never shared with any third party except where required by law. Verification is typically completed within 24 hours, and the outcome is communicated to you by email.

Spree respects your data rights. You may submit a request for any of the following:

To exercise any of these rights, email us at support@spree.best or reach out via live chat. Requests are typically processed within 7 business days.

Spree does not retain any data longer than necessary. Retention periods vary depending on the type of information:

• While Your Account Is Active: All data is retained for as long as your account remains active.
• After account closure: Financial transaction records may be retained for up to 5 years for legal compliance purposes.
• KYC documents: Retained for 3–5 years after verification, as required by law.
• Login and security logs: Retained for up to 12 months for cybersecurity purposes.
• Marketing Preferences: Until you disable it or delete your account.

After the applicable retention period, data is securely deleted or anonymized in a way that makes identification no longer possible.

If you have any questions about our Privacy Policy or would like to discuss your data rights, please get in touch with us:

• Email: support@spree.best — Privacy-related inquiries are typically responded to within 24 hours.
• Live Chat: Available 24/7 on the website or app.
• Our support team provides assistance entirely in Bengali.

If you raise a complaint, we will first attempt to resolve it internally. If that is not possible, an escalation process is available for further review. Every complaint is taken seriously.